If the account is active, information may be kept for up to 12 months after closure.
Kept for up to 5 years to settle disputes and later briefly archived.
Suspicious logins and failed attempts are stored for up to 180 days.
| Data type | How long kept | Why kept |
|---|---|---|
| Account information | While active, then 12 months. | Login, verification and support |
| Transaction records | 5 years | Audit, disputes and records |
| Cookies | Session-based, some 30 days | Language, preferences and security |
| Device information | 90 days | Login issue detected |
| Support message | 24 months | View previous |
| Security log | 180 days | Prevent abuse |
aq999 App stores name, phone number and language settings; Dhaka, Chattogram and Sylhet users provide data in same format.
Login, password hash and verification status are also stored, enabling faster account opening, closure and support.
Your phone model, operating system and app version are shown; this helps determine whether aq999 APK runs properly on older devices.
This data is not kept longer than 90 days; it is used only to detect problems.
In Bangladesh, records created like bKash, Nagad and Rocket are kept for reconciliation; no separate documents for deposits or withdrawals; only account records remain.
Many users in Dhaka want quick verification; therefore payment status and reference number may be kept for up to 5 years.
If no match, old records are reviewed to quickly detect incorrect entries, duplicate transactions and support cases.
Once the matter is settled, no extra copies are kept; only the necessary parts remain.
Session cookies are needed to stay logged in; many cookies are deleted when the browser is closed.
Some preferences last 30 days, such as language and display settings; when you return, everything is as before.
This analysis shows which pages take longer; it helps understand load on networks in big cities like Dhaka and smaller towns.
This analysis keeps the site lightweight, so pages load quickly on old Android phones.
When the account is closed, not everything is erased directly; first verification, then retention, then archiving; these three steps are performed.
If legal or security needs require, some parts stay longer; other data is removed after the specified period.
Duplicate files are not kept; old support tickets are also deleted separately according to policy.
This reduces data and risk; user control is higher.
You can view, edit, and request a copy of your data; you may also request corrections.
In some cases, data deletion requests can be made, but retention or security needs may impose limits; the support team usually responds within 2 business days.
Get privacy help Read terms of use
If you have questions about privacy, cookies or data security aq999 Contact page Use in case of login issues aq999 Login instructions See
aq999 App, aq999 Download, aq999 Register and aq999 APK - all these policies are involved, so it's good to read them once before use.